On first telephone contact, we ask prospective claimants to answer a few short questions relating to their situation. This helps our Claims Handlers to assess the most effective method by which they can assist with pursuing your claim.
Clients then receive a copy of our Terms of Engagement and a Letter of Authority to sign if they wish to proceed. Once we are in possession of these documents we are able to commence your claim and pursue all lines of enquiry and communicate with all appropriate redress channels.
This enables both our claims handlers and our legal team to fully investigate and resolve your claim as quickly as possible.
Your claim handler will then conduct a short consultation and further research into your claim to allow them to have the best ammunition to forward your claim.
Once you have approved the content of your case file, and we in our professional opinion feel you have a valid claim, your claim will be fully processed through our legal channels.
Once the claim has been approved the monies are paid directly into your designated bank account, 7 day later Donaldson Bruce issue you with their invoice which means at no point during the process do we have any contact with your monies.
Please note that we keep you up to date with how your claim is progressing right up to the point of payout.
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