Donaldson Bruce Associates welcome important new changes in legislation.


As of 1st April 2019, the FCA (Financial Conduct Authority) is the new regulator for claims management companies.


In conjunction with this new legislation and in a new era of authorised providers, Donaldson Bruce Associates have appointed a third-party claims management firm through an outsourcing agreement.


For you, the outsource agreement ensures a common set of regulated standards to prioritise consistent conduct. For your peace of mind, there is no disruption to your claim. Your original terms and conditions are upheld, along with the designated claim advisor that you were previously assigned to.


If you require any more information please contact us—quoting your contract number—on:


0114 303 0678